Contact

Talk to a person.

Pick the address that matches what you need and you will reach the right team first time.

Account questions, cards, transactions, anything that is not working.

Access, correction or deletion of your personal data, and any question about how we handle it. Put Data Protection Matter in the subject line.

We acknowledge every complaint by email, then investigate. Most answers come within a couple of business days, and no later than 15 business days.

Unit No: 771, DMCC Business Centre
Level No 1, Jewellery & Gemplex 3
Dubai, United Arab Emirates

Operating hours
Monday to Friday, 10:00am to 5:00pm
Closed weekends and public holidays

Wave Global Digital FZCO
Unit No: BA2452, DMCC Business Centre, Level No 1, Jewellery & Gemplex 3, Dubai, UAE
No. DMCC201980

Vault Fintech Solutions s.r.o.
Frýdlantská 1312/19, Kobylisy, 182 00 Praha 8, Czech Republic
No. 216 27 002

VAULT IST DMCC
Unit No: AG-13-H-F168, AG Tower, JLT-PH1-I1A, Jumeirah Lakes Towers, Dubai, UAE
No. DMCC198149

Before you write: the FAQ and the support page answer most questions about how the app works, and the card fees page covers what a card costs.

Accounts

Not open yet — but nearly.

Multi-currency accounts are on the way. Leave your email and we will tell you the day they open in your country.