Support
Looking for something
in particular?
Most answers are one click away. If not, send us a message and a person will reply — Monday to Friday, 10:00am to 5:00pm.
How can we help?
Start here.
Common questions
Cards, payments, security and troubleshooting — 16 answers, searchable.
Card fees
What a virtual or physical card costs, and what this page does not cover.
Get the app
Download for iOS or Android, and see what is live today.
Close my account
Request deletion of your account and the data attached to it.
Risk warning
What can go wrong with crypto, in plain words, before you transact.
Your data
What we collect, who processes it, and how to ask for a copy or deletion.
Send a message
Tell us what
you need.
We answer within a couple of business days. Complaints are answered no later than 15 business days, as set out in our Terms of Use.
Email
[email protected]
Phone
+971 55 817 5275
Operating hours
Monday to Friday, 10:00am to 5:00pm
Closed weekends and public holidays
Office
Unit No: 771, DMCC Business Centre
Level No 1, Jewellery & Gemplex 3
Dubai, United Arab Emirates
Accounts
Waiting on multi-currency accounts?
They are not open yet. Join the waitlist and we will tell you the day they open in your country.