Account removal

Delete your
account.

Thank you for having used Wave Digital. Fill in the form below and an administrator will contact you within 48 hours to confirm your request. We then delete your data.

What happens

What we delete,
and what we must keep.

Deleted

  • First name and last name
  • Physical address
  • Any photographs or images uploaded to your account
  • Contact details held for your profile

Kept, because the law requires it

Identity and transaction records are retained after closure to satisfy anti-money-laundering, accounting and tax obligations — normally six years, and up to ten years for transaction records. This is set out in the Privacy Policy and is not something we can waive.

Withdraw your funds first. Closing an account does not move money for you. Transfer any remaining balance out before you submit this request.

Prefer email? Write to [email protected] with Data Protection Matter in the subject line.

We use these details only to find your account and confirm the request. See the Privacy Policy.